Make a complaint
Share a concern
Your views are important to us and we value feedback on our products and services. This feedback gives us the opportunity to improve our service to you or efficiency and allows us to adjust to your needs as much as possible.
We strive to provide the best possible service, but mistakes can take place. If a mistake occurred or if you think that our performance is not satisfactory, we want to know so that we can improve and prevent it from happening again.
How to share a concern?
Contact Customer Care
If you have a concern, the best place to start would be with our Customer Service Teams. We are confident that a resolution can be found quickly and effectively.
Contact us at 1-833-947-2526,
From Monday to Friday from 8:00 a.m. to 9:00 p.m.
Saturday and Sunday from 9:00 a.m. to 5:00 p.m.
Want to share a concern or problem? You can fill out this form directly online. We take this matter very seriously at Cogeco. Your situation will be analyzed and we will contact you within 2 business days to take action.
Share your concern by letter - Office of the President.
Our office of the President would be the next action to escalate. Based on the nature of your concern, you will be informed by a Commission of the next steps and resolutions within 24-48 hours.
You may write to:
Office of the President
950 Syscon Rd
PO Box 5076 Stn.Main
Contact the Commission for Complaints for Telecommunications Services (CCTS)
CCTS is an independent agency of the telecommunications industry whose mandate is to resolve complaints of individual and small business customers about their telecommunications services; its structure and dispute resolution mandate were approved by the CRTC.
If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.